.png)
F.A.Q.'s
​How are the Tees printed?
Our area of expertise is in heat vinyl transfer and digital printing. We produce top-notch designs that are compatible with our printing methods.
​How should I care for my Tees?
To ensure optimal outcomes, we highly recommend inverting the article of clothing and cleansing it with chilly water to avoid any potential discoloration.
​Do you offer volume discounts?
Our discounts start at just ten items, so you can save money when you buy in bulk. This is great for businesses or personal needs. Whether you need office supplies, uniforms, or gifts, our discounts make it easy and affordable to get what you need.
​How do I get a quote?
To receive a quote via email, please fill out the Quote Form below with the specifications for your order. We will be happy to assist you.
What is your shipping policy?
We want to make sure you receive your handmade products as quickly and safely as possible. Here's what you need to know about our shipping policy:
​
PROCESSING TIMES:
All orders will be processed within 7 business days of receiving your order. Please note that processing times may be longer during high-volume periods, such as holidays or sales events. Larger orders can effect the processing time as well.
​
SHIPPING METHODS:
You'll be able to select your preferred shipping method at checkout. Please note that we are not responsible for any delays or issues caused by the shipping carrier, including lost or stolen packages.
​
SHIPPING COSTS:
Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping costs at checkout before placing your order.
​
INTERNATIONAL SHIPPING:
Currently Chromeson Printing does not ship Internationally. at this time. Please check back in the future for updates on our International Shipping.
​
ORDER TRACKING:
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
What is your Return policy?
At Chromeson & More, we take great pride in the quality and craftsmanship of our handmade apparel. We want you to be completely satisfied with your purchase. However, due to the handmade nature of our products, we do not accept any returns. However, we offer exchanges if the item has defects or is damaged.
​
DEFECTIVE or DAMAGED ITEMS:
If you receive a defective item, please reach out to us within 72 hours of delivery at info@chromesonmore.com with a brief description and a photo of the defect. We will assess your claim and, if approved, provide you with a pre-paid return label for an exchange.
Please keep in mind that we cannot accept returns or exchanges for items that have been altered, washed, or worn, or for damage resulting from misuse or neglect. To be accepted for a return, you must first request one. Your item must be in new condition, with its tags and original packaging. It must be unwashed, unworn, and free of body odour or fragrance. Regrettably, exchanges cannot be offered if 10 days have passed since the purchase date, and in some instances, store credit may be issued.
To initiate a return, please contact us at info@chromesonmore.com with evidence of purchase and the defect. For further questions regarding returns or exchanges, please feel free to contact us via email.
​
PLEASE KEEP TRACKING AND ORDER NUMBER
What is your Cancellation policy?
Cancellations: accepted
If you wish to cancel your order, please send an email to info@chromesonmore.com within 30 minutes of purchase. Include your name, phone number, email address, and order number in the email. While we will do our best to cancel the order, we cannot guarantee it due to the quick turnaround time. If we are able to cancel your order, we will promptly send you an email update.
What is your Privacy policy?
At Chromeson & More, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, purchase our handmade apparel, or communicate with us. By using our website or purchasing our products, you consent to the terms of this Privacy Policy.
​
COLLECTION OF PERSONAL INFORMATION
We collect personal information from you when you place an order, create an account, subscribe to our newsletter, or contact us. This may include your name, email address, shipping address, billing address, payment information, and any other information you provide to us.
​
USE OF PERSONAL INFORMATION
We use your personal information to process your orders, provide customer support, improve our website and products, send marketing communications, and comply with any legal obligations. We do not sell, trade, or rent your personal information to third parties without your consent, except as necessary to provide our products and services.
​
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to our service providers, such as payment processors, shipping carriers, and website hosts, as necessary to provide our products and services. We may also disclose your personal information as required by law or to protect our legal rights, such as in response to a court order or legal request.
​
PROTECTION OF PERSONAL INFORMATION
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or use. We use secure servers and encryption technology to protect your payment information, and we restrict access to your personal information to only those employees and service providers who need it to provide our products and services.
​
YOUR RIGHTS
You have the right to access, correct, and delete your personal information at any time. You can also object to the processing of your personal information or request that we restrict the use of your personal information. To exercise any of these rights, please contact us at info@chromesonmore.com.
​
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective immediately upon posting.
Do you offer rush shipping?
Please email us at info@chromesonmore.com with your order number and we will do our best to work out a solution with you.
Can I cancel or make changes to my order?
We process orders very quickly to ensure the fastest delivery possible. Because of this, we cannot change or cancel your order once they have been submitted. Please be sure to check all information very carefully before placing an order.
How can I check the status of my order?
Login to your account, click on my order, to see the status of your order(s).
You can also contact Customer Service by emailing info@chromesonmore.com for more information.